Shipping Policy

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At The Sugar Queen Boutique, we strive to ensure your order arrives quickly and safely. Please review our shipping policy below for details about processing, delivery, and tracking.

Processing Time

• All orders are processed within 2–4 business days (excluding weekends and holidays) after receiving your order confirmation email.

• During high-volume seasons or sales, processing times may be slightly longer.

• You will receive a notification once your order has shipped.

Shipping Rates & Delivery Estimates

• Shipping charges for your order will be calculated and displayed at checkout.

• We currently ship within the United States.

• Standard delivery typically takes 3–7 business days depending on your location

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• Expedited shipping options may be available at checkout for an additional fee.

 

*Order Tracking

Once your order ships, you will receive a shipping confirmation email that includes your tracking number. Please allow up to 24 hours for tracking information to become available.

*Incorrect or Incomplete Addresses

Please double-check your shipping address before completing your order.

• We are not responsible for orders shipped to incorrect or incomplete addresses entered by the customer.

• If a package is returned to us due to an incorrect address, the customer is responsible for any reshipment fees.

Lost or Damaged Packages

We are not responsible for packages lost or damaged in transit.
If your package is lost, please contact the shipping carrier directly with your tracking number.
If you receive a damaged item, please email us within 48 hours of delivery at thesugarqueenboutique@gmail.com with photos of the damage so we can assist you.